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Travel Medical Insurance FAQs

*Insurance forms are NOT processed until payment is made*

**Insurance applications and payment must be filed 3 weeks prior to departure to ensure coverage during travel.**

The purpose of this information is to provide easy to locate answers to frequently asked questions about the United Methodist Volunteers In Mission travel medical insurance program. This will allow you to locate the information you need to know about your policy and its benefits. Keep in mind that this information will address coverage issues in a broad manner, and if any dispute shall arise the policy wording will apply.

Plan Administrator
Seven Corners, Inc.
303 Congressional Blvd.
Carmel, IN 46302

Medical Assistance Provider
24 hour emergency assistance services
Inside the US: 800-690-6295
Outside the US: +0-317-818-2808

  • My team is going to Puerto Rico. Do I need International coverage or U.S.?

    Even though Puerto Rico is a U.S. Territory, the rules of the Affordable Care Act do not apply the same way as they do in the 50 U.S. States. Therefore, we are able to offer coverage to mission teams under our International plan, which is cheaper. Please use our International coverage spreadsheet and rates when applying for insurance for teams to Puerto Rico or the US Virgin Islands or other US territories.

  • Who is the insurance company?

    This plan is underwritten by Certain Underwriters at Lloyd’s of London.

  • Who handles my insurance questions and administration?

    Seven Corners, Inc. is the program administrator and can answer any questions about this policy. Since 1993, Seven Corners, Inc. has alleviated many of the concerns with international travel by providing insurance plans to private citizens, governments, missionaries, students, and corporations of various nations around the globe including the AmeriCorps and Peace Corps programs.

    Our Medical Assistance staff can be reached 24 hours a day, 7 days a week, 365 days a year by calling +01-317-818-2808 or by email at

    Please call 1-800-335-0611 to contact the Seven Corners customer service department with any other policy questions.

  • Who is eligible?

    Any person engaged in mission activity, regardless of whether they are related to the United Methodist Church, its partners, or an UMVIM-approved site, may apply for insurance. There are no age restrictions or consideration of pre-existing conditions, however persons 80 years of age or older are only eligible for the $10,000 level of coverage on travel outside the U.S.

    For those teams serving inside the United States, at least 3 nights of coverage must be purchased and coverage only applies if the team members are serving 100 miles or more from their point of origin.

  • When does the coverage begin and end?

    The minimum period of coverage is five (5) days; maximum is twelve (12) months. Coverage can be purchased in a combination of monthly and/or daily periods by paying the appropriate plan cost.

    Your coverage will begin on the latest of the following:
    1) The moment you depart your Home Country
    2) The date and time the Application and full plan cost is received and accepted by Seven Corners
    3) The date requested on the Application.

    Coverage will end on the earliest of the following:
    1) Your return to your Home Country
    2) The date shown on the ID card, for which plan cost has been paid
    3) The date you are no longer eligible under this plan

  • Where does the insurance cover me?

    Eligible Persons shall be participants, employees or members of the Assured Group, while traveling on a sanctioned United Methodist Volunteers in Mission trip, whose name and travel dates have been submitted on the Group Application and have been accepted by the Administrator.

  • Is there a deductible or co-payment?

    Yes. There is a $50 per occurrence deductible.

    Co-insurance Inside the United States and Canada: After you pay the deductible, the program pays 80% of the next $5,000 of eligible expenses, then 100% to the selected Maximum.

    Co-insurance Outside the United States and Canada: After you pay the deductible, the program pays 100% to the selected Maximum.

  • Who should I contact in the event of an emergency?

    Seven Corners Assist is a leading provider of customized emergency assistance services to international organizations, corporations, government entities, insurance companies, and individual travelers. Regardless of the location, Seven Corners Assist provides valuable assistance in locating the best possible medical treatment.

    Inside the U.S. call: 800-690-6295
    Outside of the U.S. call: 0-317-818-2808 (collect)

  • How do I find a provider outside the U.S.?

    Members may utilize any provider outside the United States. If the member would like a provider referral the may contact the Seven Corners Assistance line. To contact assist, please refer to the above contact information.

  • How do I make a claim under this policy?

    Charges incurred outside of the United States may be settled out-of-pocket by the member and submitted to Seven Corners for reimbursement. Should the member desire direct billing with the medical provider, Seven Corners’ assistance staff will arrange the billing details with the provider. Seven Corners has a network of over 12,000 doctors and hospitals worldwide. With one phone call, we can assist you in locating a provider.

    Documents required for submitting a claim are as follows:
    -A completed Claim Form
    -Passport copies
    -Detailed bills for services received
    -Receipts for payments made
    -Any other supporting medical documentation provided
    -Claims documents may be submitted via postal mail, fax, or email to:

    Seven Corners, Inc.
    ATTN: Claims
    303 Congressional Blvd.
    Carmel, IN 46032
    United States
    Fax: (+01) 317-575-2256